Corporations looking to cut back on travel moved to alternatives such as , webcasting and teleconferencing in the midst of the recession.  AirPlus asked corporate travel buyers this month about the current state of travel alternatives.

The responses show that the concept of virtual meetings has become firmly engrained in corporate culture. Only 1 percent of those surveyed said that virtual meetings have decreased as in-person meetings and travel increased in the past year. Nearly one-third (32 percent) said virtual meetings have increased in the past year, but they have not replaced in-person meetings, while another 32 percent said virtual meetings have increased as a replacement to in-person meetings and travel. For another third (33 percent), the volume has remained steady.

For the majority of respondents, the most compelling reason for travel alternatives is the increased cost of travel, ranked by 63 percent as the most “urgent” reason for turning to travel alternatives. “Decreased budgets” was the next most cited urgent reason, with significantly fewer respondents – 32 percent – ranking it the most urgent.

And while champions of travel alternatives tout the beneficial effects on employee quality of life and corporate social responsibility, these are not the most compelling reasons for most respondents.

Regardless of the reason for choosing travel alternatives, the travel professionals who responded to the survey were decidedly ambivalent about the effectiveness of such decisions. More than two-thirds (68 percent) would only commit to saying remote conferencing is “sometimes” as effective as meeting in person. Another significant group was even less convinced of the effectiveness of remote conferencing: Six percent said it was “never” as effective as in-person meetings while 15 percent said that was “rarely” the case. Only 12 percent was firmly in favor, saying remote conferencing was “almost always” as effective.

For a complimentary copy of full survey results, please click here:
AirPlus The Wire November (PDF)

Additional Resources:

Sabre Teams with Polycom on Remote Conferencing Booking Platform

Videoconferencing Set to Soar: Buyers, Planners Must Stake Claim

Former BCD Travel Exec Developing ‘Global Videoconferencing Network’

In the most recent survey conducted by AirPlus International, more than 190 travel professionals weighed in on their company’s current use of travel alternatives, from virtual conference technology to increased conference calls. While many companies have ancillary motives for offering technology solutions to reduce overall corporate travel – such as employee quality of life and CSR initiatives – the resounding message was that steep budget cuts are forcing travelers to find new modes of connecting to colleagues and clients.

When the economy began its dramatic decline in last quarter of 2008, the idea of demand management had already made headway in many corporate travel departments. An ACTE survey conducted in June 2008 indicated that corporations were already researching opportunities to reduce travel by offering technology alternatives. The current survey shows that many have implemented changes since then.

When asked to rate the rationale behind their travel alternative strategies, more than 63 percent cited budget cuts. Nearly 44 percent indicated that increased travel costs were their most pressing concern. Only slightly more than 9 percent of respondents submitted employee quality of life as their top rationale for the change. In addition, corporate social responsibility – i.e. the effort to reduce the company’s carbon footprint—was cited by more than 22 percent as “urgent.”

The ultimate question, of course, is how effective virtual travel is when compared to actual face-to-face meetings, and the jury may still be out on this issue. Only about 6 percent of respondents characterized virtual travel as “almost always” as effective as meeting in person. And almost 4 times that, at nearly 25 percent of respondents wrote off travel alternatives as rarely or almost never as effective as face-to-face meetings. Over half at 67.4 percent stated only “sometimes.” This could depend on the priority status of a meeting. It may be higher priority if it’s a new business contact or where necessary to finalize a contract. Whereas video conferencing might be an alternative for meetings internally or with well-established partners. However, as the data clearly shows, these are not overall substitutes for face-to-face contact. Business travel is still relevant even in today’s economic climate.

How well the technology enables corporations to forward their business relationships, while cutting costs today, will determine its long-term viability. Ultimately, it’s the economics.

For more results, click here:

AirPlus…The Wire June 2009 (PDF, 225KB)

Additional Resource:

Autodesk Pulling Demand Management Levers to Optimize Global Travel Program