Klaus Holz-Müller, Service Quality Officer, AirPlus International

In the competition ‘Germany’s most customer-oriented service provider’ AirPlus was granted a special award. Thus our handling of customer feedback has been appreciated as a model of best practice.

At AirPlus, customers are the top priority. This is why we listen to them very carefully when they give us feedback. Across all our business sectors, it is important to us to understand precisely what our customers want, what modifications of our solutions they consider appropriate and what they applaud.

We methodically record customer feedback and client needs that cannot yet be met and pass them on to the product management or the respective interfaces by means of our customer feedback systems as well as at our regular meetings. We thereby fulfill an essential requirement to further develop the AirPlus product portfolio in a customer-oriented way.

We take our customers’ processes seriously and we would like to offer appropriate services and products. In 2009, the year of recession, it has been demonstrated very clearly that our customers benefit from this. For example, comparing the purchase of tickets around the world, it has been shown that AirPlus’ clients were able to economize above average.

This award does not only fill us with pride and gratefulness, but it stimulates us to continue doing our best for our customers in the future. Our most important benchmark is and will remain our customers’ satisfaction and their success!

Additional Resources:

Press release (English)

Press release ( German)