AirPlus Keeps Its Ear on the Market

Posted in Blog by Klaus Holz-Müller
Tags: award, customer orientation

Klaus Holz-Müller, Service Quality Officer, AirPlus International

In the competition ‘Germany’s most customer-oriented service provider’ AirPlus was granted a special award. Thus our handling of customer feedback has been appreciated as a model of best practice.

At AirPlus, customers are the top priority. This is why we listen to them very carefully when they give us feedback. Across all our business sectors, it is important to us to understand precisely what our customers want, what modifications of our solutions they consider appropriate and what they applaud.

Read more

Rating

4.0

RSS

No Comments

An Extract From ITM’s Latest Research

Posted in Blog by Paul Tilstone
Tags: business travel, ITM, product innovation

At times of economic pressure, it is often said that technology and product innovations flourish as companies fight to work creatively to distinguish themselves harder from competitors. In the case of the business travel and meetings sector it appears that an increased frequency of product changes has occurred to distinguish their creators. But product developments also assist in driving revenues through alternative streams in an attempt to establish sustainable business models in sectors challenged by chronic competitive pricing, regardless of economic conditions.

Read more

Rating

0.0

RSS

No Comments

Women travel differently

Posted in Blog by AirPlus Editor
Tags: business trips, women

Why women fly more affordably and men cancel less often.

According to an AirPlus analysis of the European market, women appear to plan and carry out their business trips differently than men. The basis for this statement: More than twelve million flights booked annually throughout the world. In the process, men and women were identified by the Mr./Ms./Mrs./Miss code on the ticket. The data provided insight into the various aspects of planning and taking a trip.

Read more

Rating

4.0

RSS

No Comments