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Archive for March, 2010

29
MAR
2010

Green Travel Policies

Posted in Blog, The Wire by AirPlus US Team
Tags: ,

Companies cite insufficient info and cost as significant barriers to implementation of green travel initiatives.

Industry buzz around green travel initiatives has quieted over the past year as companies focused on reducing travel in the face of a weak economy. As the economy begins to recover and companies put their travelers back on the road, those with genuine corporate social responsibility programs will need to refocus their green travel efforts.


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24
MAR
2010

AirPlus Keeps Its Ear on the Market

Posted in Blog by Klaus Holz-Müller
Tags: ,

Klaus Holz-Müller

Klaus Holz-Müller, Service Quality Officer, AirPlus International

In the competition ‘Germany’s most customer-oriented service provider’ AirPlus was granted a special award. Thus our handling of customer feedback has been appreciated as a model of best practice.

At AirPlus, customers are the top priority. This is why we listen to them very carefully when they give us feedback. Across all our business sectors, it is important to us to understand precisely what our customers want, what modifications of our solutions they consider appropriate and what they applaud.


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23
MAR
2010

An Extract From ITM’s Latest Research

Posted in Blog by Paul Tilstone
Tags: , ,

At times of economic pressure, it is often said that technology and product innovations flourish as companies fight to work creatively to distinguish themselves harder from competitors. In the case of the business travel and meetings sector it appears that an increased frequency of product changes has occurred to distinguish their creators. But product developments also assist in driving revenues through alternative streams in an attempt to establish sustainable business models in sectors challenged by chronic competitive pricing, regardless of economic conditions.


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